Your questions, answered simply.
At MERAYLAX, we’re committed to excellent service – both online and offline. While we strive to address all concerns here, if you need personalized assistance or have unique questions, feel free to email us at [support@meraylax.com]. Our team is always ready to help!
Q: “How can I get discount codes?”
Opportunity for 5% special offers by signing up for our newsletter in page footer.
Q: “How long does it takes to process & ship my order?"
All orders placed on our website are processed & shipped within 3 business days (excluding weekends and holidays) after the order has been placed.
Q: “Where do we ship from?"
All orders placed on our website are shipped from our international warehouse located in US and Hong Kong.
Q: “How can I track my order?"
Once your order has been shipped out, you will receive an email confirming this that includes the shipping details such as courier used and tracking number. It will also include a link that you can use to monitor your shipment.
Kindly allow 24 hours for the tracking details to go live after receiving the tracking number.
Q: “I want to return an order."
If you are not happy with something you bought from us, we'll take it back as long as it is within 30 days of receiving it from purchasing from our website. Please read the full terms of our Refund Policy for the complete guide on how to return the watch for a refund.
Q: “2 Year Manufacturer Warranty Policy"
All timepieces purchased directly from us or from any of our authorized resellers/retailers/partners are warranted against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) .